- For standard orders, in-stock products are prepared within 2–5 business days. Preparation may take 10–14 business days for products that are not in stock.
- Preparation may take 10–14 business days for made-to-measure or personalized products.
- Domestic shipments are sent via Yurtiçi Kargo.
- Domestic shipping is free for orders of 4,500 TL or more.
Order Preparation Times
Boga and Kayra Khan products are handcrafted to order.
For standard orders, in-stock products are prepared and handed over to the carrier within 2–5 business days. Products that are not in stock are prepared and handed over to the carrier within 10–14 business days.
Preparation may take 10–14 business days for made-to-measure or personalized products.
Saturdays, Sundays, and public holidays are not included in the preparation period.
Preparation times may vary during busy promotional periods.
Domestic Deliveries
Orders within Türkiye are shipped via Yurtiçi Kargo, depending on the delivery area.
When your order is handed over to the carrier, your tracking number will be sent to you by email and/or SMS.
Delivery times after an order is handed over to the carrier may vary according to the carrier's operating processes.
Free Shipping
Domestic shipping is free for orders of 4,500 TL or more.
If the entire order is returned, or if a return reduces the order total below the threshold for the free-shipping promotion, eligibility for the promotion will be reassessed. Any resulting action will be taken in accordance with applicable law.
Address Information
The recipient is responsible for entering complete and accurate delivery-address and contact information when placing an order.
Boga cannot be held responsible for delays, additional shipping charges, or delivery problems caused by incomplete or incorrect address information.
Undeliverable Shipments
If a shipment is returned to us because the recipient was unavailable at the delivery address, the address information was incomplete or incorrect, or the order was not collected within the period specified by the carrier, the recipient is responsible for the cost of reshipping it.
Receiving Your Delivery
We recommend checking your package in the presence of the courier when you receive your order.
If the package is crushed, torn, or otherwise damaged, please ask the courier to prepare a damage report and contact us as soon as possible.
Incorrect or Incomplete Delivery
If your order contains an incorrect item or is missing an item, please contact us as soon as possible after receiving it.
We will review your request and provide the necessary instructions.
Contact
For questions about shipping and delivery, contact us through our Contact page or email info@boga.com.tr.